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How Our Legal Policy Protects Your Account

Our legal terms set out what we collect, how we use it, and what rights you have over your account data — including any wallet details linked to DANA, OVO, or GoPay.

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mpo556 How Our Legal Policy Protects Your Account
DATA HANDLING STANDARDS

How We Manage Your Data and Account Security

We apply encryption at the account level, which means your login credentials, wallet references, and session tokens are protected in transit and at rest. Here is how each key area works in practice so you know exactly what we do.

Cookie Use

Session cookies keep you logged in across devices. Analytics cookies are non-identifying and can be declined via browser settings without affecting your account access or wallet functionality.

Data Retention

Account data is held while your account is active. On closure, personal identifiers are removed from live systems on a structured schedule; transaction logs are kept only where local law requires retention.

Account Security

Your account is protected by password hashing and optional OTP verification at login. We never store your DANA, OVO, or GoPay PIN — only the transaction reference passed back from the payment provider.

Requesting Changes

To access, correct, or delete your data, contact support via live chat or the in-account help form. State your account ID and the specific change you need — we aim to confirm receipt the same working day.

LEGAL CONTACT OPTIONS

How to Reach Us on Legal or Policy Matters

If you have a question about your data, want to correct something on your account, or need to understand how a specific policy applies to you, our support team handles legal enquiries directly. You can reach us through live chat in the lobby, via email, or through the in-account help form — whichever works on your device right now.

Live Chat Open the chat icon from any page in the lobby. Our team handles data and policy questions alongside general account help — no separate queue needed.
Email Support Send your legal or data request to our support address from the email linked to your account. Include your account ID so we can locate your records quickly.
In-Account Form Find the help form under account settings on mobile or desktop. For data-access and correction requests, this form routes directly to our policy team.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms apply to your account, your data, and your rights as someone who accesses mpo556 from Indonesia.

We collect your name, contact details, and the transaction references generated when you deposit or withdraw via DANA, OVO, or GoPay. We do not collect your e-wallet PIN or payment app credentials.

Yes. Submit a request through the in-account help form or live chat, quoting your account ID. We aim to respond within one working week with the data held on your profile.

Session cookies carry your login state across devices, so switching from your phone to desktop keeps your session active. You can block non-essential cookies in your browser without losing account access.

Personal identifiers are removed from active systems on a structured schedule after closure. Transaction logs may be retained longer where Indonesian or applicable local law requires it.

We do not sell your data. We share only what is necessary with payment processors — DANA, OVO, GoPay — to complete your transactions, and with service providers who operate under confidentiality obligations.

Access depends on local law and the region you connect from. Where access is permitted, these legal terms apply in full. Check your local regulations to confirm availability in your area.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.